Field Service Management solution

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A groundbreaking AI-driven platform for scheduling, work orders, routing and more!

Now you can eliminate human error and let FSM Grid AI-driven technology automate your scheduling, routing, work orders and inventory control. Our Field Service Management Software also connects your in-field team to your back-office seamlessly, while integrating your legacy systems effortlessly through the cloud or on your servers.
And with IoT devices to predict failures, Our smart technology schedules the technician and equipment before the problem occurs.
FSM Grid enables you to drive efficiency, streamline your processes and optimize your entire service management experience. Seamlessly integrate your CRMs, ERPs & accounting systems.

Empower your team to work smarter, not harder

FSM Grid software enhances your mobile workforce with real-time visibility to better manage your technicians, agents, dispatchers, and vendors… and connect everything in a single interface. One platform. One mission. To give your in-field teams what they want, when they want it, how they want it, wherever they are. So, they can provide the utmost in customer service.

Here are some ways in which FSM Global’s field service management software can help your business:

Scheduling & Dispatching

FSM Grid enables seamless objective-based resource allocation, improves dispatch efficiency, and facilitates effortless work completion. With real-time optimization, you can instantly respond to unexpected business changes or emergency orders and re-schedule your mobile force.

AI-Driven Predictive Maintenance

With our field service management software, you can offer improved field services via AI-driven predictive maintenance. You can respond to emergencies with the right engineers and appropriate tools and insights. You can also cut down on equipment downtime b monitoring its status and addressing service needs.

Work Order Management

Our field service management software offers brilliant work order management, enabling you to automatically assign jobs based on your clients’ work order parameters. With this tool, you can refine scheduling processes, prioritize tasks, and deploy resources efficiently while addressing customer service requests.

IoT Integration

With IoT integrated software, you can proactively deploy your services and resources. Additionally, you can monitor alterations in your clients’ equipment and dispatch engineers to fix the issues.

Contracts & SLA

With FSM Grid, you can configure various service level agreements (SLAs) for different tasks to foster long-term relationships with your clients through high-level performances.

Multivendor Management

FSM Grid empowers field-related businesses to effectively manage third-party vendors by automating vendor assignments and monitoring their activities in real-time. FSM Grid can manage over 2,000 vendors and subcontractors simultaneously.

Dynamic Forms

Our field service management software has a forms builder to create dynamic, customizable forms for data collection. You can build forms for on-field workers, cross-departmental cohesion, and customer feedback with a few clicks.

Customer Portal

Our field service management software has a customer portal to help you respond faster to customer complaints and feedback. It will automatically convert customer feedback into tickets and assign your field technicians to each ticket to address the issue right away.

Parts & Inventory

FSM Grid ensures seamless inventory management by enabling you to allocate your inventory and assess its availability in real-time. It ensures seamless item tracking and reviews ordered items. You can use the software to manage vehicle inventory and reallocate available internal inventory as well.

Location Management

With FSM Grid’s mobile app, you can track the location of your technicians and work orders in real-time for optimized central management. You can also keep customers updated with the technician’s live location with specific tracking links.

BackOffice Integration

FSM Grid lets you keep critical data on customer history, job completions, tasks, parts inventory, photos, pricing, and other relevant data in sync with your financial systems. It stores all the information via seamless back-office integration, enabling you to access it whenever you want.

Quotation

FSM Global’s field service management software helps you offer customized pricing based on the customers’ demands. You can use the automatically generated pricing with your expected markup for a hassle-free quotation process.

Analytics and Reports

With FSM Grid, you can get instant progress and work order reports and actionable insights that will help you take appropriate and timely actions to improve your team’s efficiency and keep your customers happy.

So, if you want to learn more about our FSM Grid field service management software, reach out to us today!

FSM Grid